SHIPPING & RETURNS
SHIPPING POLICY
WHAT ARE MY LOUNGE IN RIO SHIPPING OPTIONS?
USPS STANDARD SHIPPING IS COMPLIMENTARY WITH ALL ORDERS.
Orders placed by 10:00 am EST on a business day will be processed and shipped the next day with an expected delivery of 5-15 business days due to the current USPS pandemic, supply chain and logistics recent disruptions, and holidays demands. Unfortunate circumstances that we cannot control.
We apologize for any delays that may occur with your order. We will keep in touch with you and are always available for any questions you may have. Do not hesitate to contact us at SUPPORT@loungeinrio.com
Orders placed after the designated cut-off times will be processed and shipped the next business day. Business days are Monday-Friday, excluding U.S. federal holidays.
Orders placed on holidays or weekends will be processed on the following business day respecting the designated cut-off times above.
We cannot ship to international addresses at this time.
Orders shipping to Hawaii, Alaska, PO Boxes, and APO/FPO will take longer than the above time frame to be delivered. Please contact us at sales@loungeinrio.com if you have any questions.
RETURN & EXCHANGE POLICY
HOW CAN I RETURN OR EXCHANGE A LOUNGE RIO DE JANEIRO PRODUCT(S)?
We at LOUNGE RIO DE JANEIRO want you to be completely satisfied with your purchase. If you are not totally satisfied, just send it back in its condition “as shipped” to you within 7 calendar days from the date of receipt for an exchange or a refund for the price of the item.
No returns will be allowed, and all sales are final after the 7-day return period. In LOUNGE RIO DE JANEIRO discretion, items received within 7-15 days of the day of customer’s receipt may be accepted.
Lounge in Rio charges a Restocking fee equal to 25% of the total amount of the purchase. Returning the shipping fee is your responsibility.
.Simply complete the Downloadable Return Form and send us the unused products in their original packaging, along with the return form.
Exchanges will begin the process at the date of receipt allowing 10 calendar days, from the date of receipt, to be re-shipped. All returned products will be charged the shipping fee, which will be deducted from your product credit.
Shipping and handling charges are non-refundable unless an error occurred on our part while shipping your order.
For hygiene and safety reasons, sealed products that have been opened, are not eligible for reimbursement.
If the above conditions are met, you will receive a credit for the returned products.
Note: Returns are not accepted for any items that have been sized, altered in any manner by another jeweler, or sold as non-returnable.
Shipping and handling fees are nonrefundable. No items other than the ones listed on the front of the invoice may be included in any one return package; the inclusion of other items may delay or prevent your refund.
LOUNGE IN RIO will not accept partial item returns. The entire item and any accompanying appraisals and/or certificates must be sent back for exchange or refund. Shipping and processing charges are non-refundable.